Professional photographer in Luxembourg

Refund and Returns Policy

Welcome to my Photographer.LU, home of Luxembourg photographer Vio Dudau. By placing an order for Luxembourg photos, Luxembourg Fine Art Prints, Luxembourg Calendars or other Luxembourg gifts, you agree with this policy which governs my online shop.

Canceling an order made by mistake

If you have ordered the wrong product/size or you placed an order by mistake, just let me know in 15 days and your order will be canceled and a refund will be issued within 2-3 business days. Please note that a debit transaction may appear on your credit card statement as it occurs instantly when placing the order. A credit transaction will follow in a few days.

If you have already received the product or the 15 days since placing the order have passed, we get to the next step:

Return and Refund

When receiving a photo product or digital image ordered on this website, you can return it in 15 days. In order to qualify for a return, the product has to be in the same state as you received it, unused and preferably in the same packaging (as much as possible). Of course, this is valid only for physical products, not for digital downloads.

Several types of goods are exempt from being returned. Only mass-made products can be returned and refunded. Products made to order or customized items are not eligible for a refund, unless the products have a fault that can be imputed to the seller.

Additional non-returnable items:

  • Gift cards
  • Vouchers
  • Downloadable software products

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to my error.
  • Any item that is returned more than 15 days after delivery

To complete your return, you may be required to show a receipt or proof of purchase.

When shipping back a product ordered on this website, please pack it in the original packaging if possible.

Before returning the items, please contact me. All shipping costs will be paid by the customer. 

Please note that the refund can only be made to your original payment method (card, Paypal, Bank transfer or Amazon account). Please allow a few days for the refund to be completed.

Shipping and handling

All orders will be processed within 5 calendar days since receiving the order. In case of force majeure, there may be delays to shipping the products (lockdowns, strikes). Fine art prints, Gallery prints, Floating Acrylic prints, Rigid posters and Desk prints may take up to 15 days to be produced.

Some of the orders can be delivered in person, while others will be delivered through various postal services, depending on my availability and your location.

Exchange

We only replace items if they are defective or damaged.

Custom duty, Import fees and VAT

Products sold on Photographer.Lu include VAT, which can be deducted from the price if you reside in one of the European Union countries outside Luxembourg and have a valid VAT number. Please contact me before placing your order for further details.

All custom duty and import fees for orders outside of the EU remain in the charge of the customer.

For any inquiries concerning the orders, please contact me.